and within the billing aspect, that’s far more horrendous! Requested a whole new cellphone as my contract was up for renewal on the internet was imagined to get $one hundred credit history hardly ever confirmed up despatched the telephone through mail how they told me to copyright Put up and acquired it. I got a text message indicating they received it and my credit score will be on my bill, but however my bill came and they continue to demand me for it. Once i known as. That they had the audacity to state the mobile phone wasn’t the cell phone they ended up expecting?! What other cellphone could it are actually? It had been their cellphone they despatched me two decades in the past?! With the provide it back again system?! They told me they'd investigate it and e-mail me back under no circumstances got an e mail. They referred to as me back and we’re wanting to say it had been a technical trouble with my mobile phone a similar agent that is imagined to have looked after me?
Was once the leader and The key reason why I happen to be a faithful Telus custiomer For many years. But This can be about to change!!
On the other hand, the most effective just happened. Following speaking with Telus enterprise, I was not proud of the system available and requested to be tranferred into the LOYALTY dept. She modified the cost of the data program but greater the cost of the cellphone for just a Web of -$one. WHAT A JOKE!!!
If an automated assistant asks for The explanation of your connect with, mention "I would like to make payment arrangements for my mobility Monthly bill".
It is possible to only modify it. I waited for an hour within the cellphone to talk to a human. He was beneficial, but had to redirect me to a different person. I was then on hold for an additional hour. They presented me an even better deal, however it was not what was made available on-line. Individuals specials are For brand new customers. Like a loyal customer I would have to fork out $seventy eight when compared with $60 for the new customer, for that service I required.
I'd also like to grasp why this was taken out? Appears Silly that we now really have to contact tech support to do something which we didn't want the for Earlier
I suppose I'm just old, but I remember a time when you could potentially contact a company, check with a human with no sitting down on maintain for hrs, and truly get customer service. Thanks Telus for an exquisite customer working Telus technical support experience.
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It transpired on Sunday which i experienced a terrible issue. But I used to be delighted to discover this Web-site labored on weekends. And Helen granted me support, time, and endurance to resolve the condition. I'm so grateful I cannot tell!
Today my cell phone stopped connecting towards the telus network. Consequently it has taken me a 45 to sift from the ai gate keepers prompt's just to speak to a real human being, all even though telus ai tries anything to not let me to talk to a real person.
Skilled was very valuable. I had been getting pretty pissed off as absolutely nothing appeared to be Operating. He walked me via the process with very simple Recommendations. And it lastly worked. Terrific position!
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